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Episode 27: Managing and Developing Virtual Employees

Summary

In this episode, Zinda Law Group’s CMO, Kevin Tully, sits down with Zinda Law Group CEO and founder, Jack Zinda, to talk about our changing office landscape and the best practices when working remotely.

Discussed in this Episode:

  • How virtual work has affected the legal industry
  • Remote project management
  • Communication with virtual employees
  • Data security
  • How to maintain work culture remotely
  • Pros and cons of remote working

 

How Virtual Work has Affected the Legal Industry

Jack talks about how Zinda Law Group dealt with transitioning to a work-from-home model when the US went into lockdown in 2020. How he addressed his two primary concerns of productivity and communication, “It boils down to infrastructure, productivity and culture… when they think about going remote.” How to establish trust with employees and keep the company moving.  

 

Remote Project Management

“What is the purpose of these tools and how can they be used?” Jack explains how accountability, setting measurable goals and providing data can help employees stay on track within their company and their own team. 

 

Communication with Virtual Employees

The importance of video conferencing and effective “daily huddles.” How to combat “Zoom burnout” by having in-person meetings, printing physical copies of documents and making the proper investments in equipment. 

 

Data Security

Secure data is a real concern for law offices working remotely. Jack explains how they went about establishing boundaries and expectations for what an at-home work computer is. Working with your IT department to maintain a level of control in case of a data breach. 

 

How to Maintain Work Culture Remotely

Remote happy hours are a piece of the puzzle, but setting up Teams (or any text based work software) with non work-based channels can allow employees to stay connected on a personal level. Regularly work related surveys are also a great tool to make sure your team has everything they need to succeed. Give your employees the ability to celebrate each other with awards. What are skip meetings and listening tours? 

 

Pros and Cons of Remote Working

Remote working is a great way to expand your hiring reach, keep your overhead lower via less office space and allows working parents more opportunity to be an active participant in their home. It is more challenging to maintain culture, keep individual employees motivated and stay on top of equipment needs. “Overall it has been a net positive… I’ve been so impressed with some of the people we’ve been able to hire.” 

Books:

Scaling Up

Traction

Links: 

Culture Amp

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