How to Negotiate with an Insurance Company

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Negotiating with insurance companies is often a daunting task, especially if you have been injured in an accident and are struggling with medical bills, property damage, and missed work. Further complicating matters is that insurance companies are highly experienced in minimizing your claim, and they have a full arsenal of tactics to make the process as convoluted for you as possible.

If you or a loved one has been injured in an accident, you will likely have to deal with an insurance company to receive compensation for damages. At Zinda Law Group, our Tucson personal injury attorneys have the knowledge and resources necessary to maximize your claim. Call us at (800) 863-5312 for a free consultation with one of our Tucson injury lawyers.

Awards & Recognition

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AWARDED TO JOHN C. (JACK) ZINDA BY THE NATIONAL TRIAL LAWYERS ASSOCIATION (2016-2020)

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AWARDED TO JOHN C. (JACK) ZINDA BY THE NATIONAL TRIAL LAWYERS ASSOCIATION (2017-2020)

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AWARDED TO JOHN C. (JACK) ZINDA (2016-2020), JOE CAPUTO (2016 – 2020) & BURGESS WILLIAMS (2016-2017) BY THE NATIONAL TRIAL LAWYERS ASSOCIATION

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AWARDED TO JOHN C. (JACK) ZINDA (2009, 2011-2012, 2014-2021), JOE CAPUTO (2019-2021), BURGESS WILLIAMS (2019-2020), NEIL SOLOMON (2020-2021), & CHRISTINA HAGEN (2021) BY SUPER LAWYERS (A THOMPSON REUTERS COMPANY)

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MEMBERS JOHN C. (JACK) ZINDA (2017-2020), JOE CAPUTO (2019-2020), BURGESS WILLIAMS (2019-2020), NEIL SOLOMON (2019-2020), COLE GUMM (2019-2020), CHRISTINA HAGEN (2020) & BRENDAN MCQUAID (2020)

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LIFETIME MEMBERS JOHN C. (JACK) ZINDA & JOE CAPUTO

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AWARDED TO ZINDA LAW GROUP (2016-2019) BY THE AMERICAN INSTITUTE OF PERSONAL INJURY ATTORNEYS

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AWARDED TO JOHN C. (JACK) ZINDA IN 2015, 2016, 2017, AND 2020

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AWARDED TO JOE CAPUTO (2016-2019) BY THE AMERICAN INSTITUTE OF PERSONAL INJURY ATTORNEYS

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AWARDED TO ZINDA LAW GROUP IN 2018 BY INC.

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Awarded to John C (Jack) Zinda (2021) by the American Association for Justice

CLIENT TESTIMONIALS
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950

Reviews

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I did not know what to do. I had never been hurt in a wreck before and this was a major accident that was not my fault. I reached out to Zinda Law Group and they were fantastic, answered all my questions, got me help immediately, and took care of everything!!

Former Client

Former Client

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There comes a time when you need someone in your corner that you can trust. Our time came when we knew we needed the advice and counsel of an attorney. The day we walked into Zinda Law Group we knew we were covered.

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Johnathan-Former Client

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There is a reason why this law firm has a 5 star rating. My experience with personal injury attorney Joe Caputo and all of the staff at Zinda Law Group has been excellent... I would definitely recommend Zinda Law Group.

Former Client

Maria Ciara-Former Client

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This is a really great firm! They settled my personal injury case in a year. Throughout the whole process, they were keeping in touch with me and helping me get the best treatment possible. They honestly know what they are doing. It was a pleasure working with these guys.

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Roger-Former Client

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Everyone was so professional and was very interested in helping me with my issues. They were very upfront and honest about what I could expect.

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Terry-Former Client

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I contacted Zinda Law Group after getting nowhere on my own with a personal injury case. I am so thankful I did. They took it off my plate and handled everything from appointments, to phone calls, and emails.

Former Client

What Should I Know Before Filing a Claim?

The first thing you will need to do is gather all the documents and evidence for your case. Consider the two broad topics that will be at issue: liability and damages.

“Liability” is a broad term used to refer to who is at fault for the incident. “Damages” is the broad term used to describe the way in which you were harmed, with examples including medical costs, lost wages, physical impairment, disfigurement, mental anguish, and pain.

Remember: liability and damages are separate issues. Just because the adjuster accepts liability for the incident does not mean they will pay for all of your damages or value them in the same way as you.

Dealing with Insurance Adjusters

Next, understand what you are up against. Adjusters do not have to treat you nicely or fairly. They are trained to sense weaknesses and to use them to achieve a more favorable settlement for the insurance company. It is perfectly legal for them to pay you less than what you deserve for your injuries—in fact, it is their job.

Once you have compiled all your documents, create what is known as a demand letter. This letter will lay out the facts of your claim, including the relevant facts on liability and damages, and make a demand for a certain amount of money to settle the claim.

The adjuster will usually respond to your demand by indicating that there are problems with the case or trying to show that they know more about the situation or injuries than you do. They will probably tell you that your case has little to no value, or at least much less than you demanded. Moreover, they will typically argue about the costs of the medical treatment and whether the treatment was necessary, or suggest that a doctor made a mistake or that time off from work was not required. Oftentimes, the adjuster will ask for more information. This may occur multiple times.

Adjusters have different styles that they have found successful. Some try to be your friend and explain how they are “helping you out,” while others are more aggressive and may attack the validity of your claims. Some adjusters may say that their offer will only be available for a limited time, in order to pressure you.

It is in your best interest to hire a lawyer or file a lawsuit. Most adjusters are unlikely to take a threat to file a lawsuit seriously if you do not have an attorney. If your case is small, then you might be able to file in small claims court and handle it without a lawyer.

Delay, Delay, Delay

In many cases, these tactics by adjusters are designed to delay the settlement. They do this for many reasons. They may try to test your resolve or see if you understand the process. They may want to evaluate you as a potential witness and thereby your risk to them at trial. They want to see if you are impatient enough to take a low offer or intimidated enough to believe their rebuttals. Mainly, they want to see how serious you are and how far you will go with the claim, including whether or not you will file a lawsuit.

It’s important not to overreact to the adjuster’s points. This can even be difficult for personal injury attorneys at times, but it’s best to politely thank the adjuster for the counteroffer and briefly explain why you disagree with the points of their rebuttal. Tell the adjuster that you will review the offer and get back to them after you have thought it over.

Take some time to really consider the points the adjuster has made and whether they are supported by your evidence. You may have to reduce your demand in order to continue the negotiating process.

It is important to not bid against yourself. Primarily, that means do not call the adjuster to make a counter demand until you receive a firm offer. The adjusters will intentionally avoid your calls and delay getting back to you in an attempt to frustrate you into bidding against yourself.

The negotiations will continue with offers and counteroffers and a continual discussion of each of your beliefs concerning the strengths and weaknesses of the claim. This goes until you either reach a figure that you can both live with or you reach an impasse where neither of you are willing to move anymore.

In order to know when you will reach your point, think ahead about a bottom-line figure. This is the lowest value you will take to resolve the claim. This is not an amount you should ever tell the adjuster. If you cannot get this amount, then you have to be prepared to file a lawsuit. This may mean retaining a Denver personal injury attorney or filing yourself in small claims court.  Although you can file a case pro se, or without a lawyer, in higher courts, that is typically not advised because the rules of evidence and procedure are strictly adhered to  in those courts.

Our Tucson Injury Lawyers Can Help

If you were injured in an accident, you may need an experienced Tucson personal injury lawyer to help guide you through the process.

The Tucson injury attorneys at Zinda Law Group have negotiated with all of the major insurance companies and have experience handling many different types of cases. Call 800-863-5312 today to receive a free consultation. Meetings with attorneys by appointment only.